Sales
For a business to have a successful relationship with consumers online, a certain level of trust must be established, especially if payments are involved. Here’s how to make your customers feel comfortable enough to hand over their credit card details.
The best negotiators are those who come to the meeting with a negotiation planned out – but with room to be flexible and a mindset of fairness to both parties. If you haven’t mastered this important skill, these 10 tips will help.
A great story is memorable and easy to understand, and can engage and draw in your audience far more readily than a speech or presentation can. The good news is that effective storytelling is not as difficult as it might seem – being prepared is the key.
Today’s sales environment is so complex that the skills required to be successful are at the standard of high level University qualifications. Despite this, sales hasn’t had a place in the academic agenda; only a few papers here and there. That is, until now.
For many years, price discounting has formed the marketing plan of countless businesses. But it is increasingly becoming a tactic that polarises marketers, as many believe it’s an ineffective promotion vehicle. Here are 4 reasons you should discount discounting.
Using a sales coach is a proven method of increasing sales and performance as a coach supports staff to reach their goals, or targets, using the GROW model approach. Here’s how to GROW the performance of your sales team.
Good customer service could be the competitive advantage you’ve been looking for, and a new methodology called the Net Promoter Score is helping businesses see how likely customers are to recommend them to another person. Here’s how it works.
It’s important to grow your business by being proactive and finding new clients, but while you’re creating new opportunities and reaching new customers, don’t neglect existing ones. Those you already have are also an essential part of your business.
Sales is the lifeblood of any small business. To become sales rockstars and keep up with changing consumer wants and needs, business owners must review some basic do’s and don’ts of the selling process.
CRM is often misunderstood as for salespeople or front line staff who take orders. Increasingly though, ensuring that prospects and customers receive excellent service can no longer be thought of as simply the job of front line staff – it’s everyone’s responsibility and needs to be seen as a company-wide endeavour.
The sales profession is skillful, with many technical and interpersonal abilities needing to be continuously developed. Despite this, most salespeople are expected to work out how to be effective on their own. Here’s how a coaching culture will improve the performance of your sales team.
Every services business needs a pipeline, and if they use it correctly, should be able to project upcoming revenue and resource requirements for several months into the future. Create one using these six steps.
Finding the time to take your sales team out of the field to train them can be problematic, as can accessing quality, customised content and quality trainers at an affordable price. Use these clever tips to create a continuous learning environment in your business.
Social media has contributed to the democratisation of information and, armed with this information, customers are demanding different things from sales people and companies. This phenomenon is known as ‘Social Sales’, and businesses need to get acquainted with it if they’re to keep up.
Australia is not known for it’s remarkable customer service, which is why so many of us are shocked when we’re greeted with some outstanding customer care. Here, MYOB’s Kristy Sheppard shares a recent service experience that surprised her, and how this has endeared her to a business she wouldn’t normally frequent.
With over 100 daily deals sites now operating in Australia, it can be hard to decide which site is right for your business’ offer. These five tips will help you ensure you get the most from your group buying experience.
Customer loyalty is all about attracting the right customer, getting them to buy often and deliver you even more customers. These six tips will help you make customers feel attached to your business, and see them deliver the benefits of engagement.
Does the cold call still have a place in today’s business sales environment? Not quite. For a cold call to be successful, you need to apply some new, smart thinking.
When networking, sometimes we try so hard to sound impressive we miss the most important part of the message – like what we actually do. So, if you need to up your networking game, here are some pointers to help fine-tune your introduction.
Big businesses appear to have one huge advantage over smaller guys – they have access to best practice knowledge and tools to help them beat their competition – especially smaller competitors. Think you can’t access these skills and knowledge? Think again.
