Tag: Customer Service

Customer relationships are all about emotions rather than features and functions.

While you may think that getting an extra side at your favourite restaurant or a loyalty gift voucher for your regular spa is great customer service, here are the stories of the best of the best.

Contrary to popular belief, customers are less interested in price than in these six things.

Businesses that develop a reputation for being excellent in an area that their industry is frowned upon for will gain far more repeat business and help grow their customer base through referrals – customers will hardly be able to wait to tell their friends.

Here’s how one recent experience cemented my loyalty to a chocolate company.

Incentivising current customers to buy more and bring in new business is a huge opportunity you can’t miss.

It’s never a good idea to promise something you can’t deliver in order to get customers through the door in the first place, as you’ll end up disappointing them. With this in mind, here are 5 easy ways you can ensure you avoid over-promising and under-delivering, which could seriously hurt your reputation.

A new CHOICE survey has uncovered which of the country’s largest retailers are delivering the best and worst customer service, and the results don’t bode well for Harvey Norman.

Smile, be nice and help out doesn’t seem like it’s that hard to do in customer faced roles, right? It’s really the basics of customer service – or so you’d think.

Although customer service standards remain below par in Australia, consumers have rated small businesses better than big organisations at delivering a positive customer experience.