Tag: Customer Service

Rick Mapperson explores the danger rash decisions pose to your business.

“We need to understand our own emotions and how we operate so that we don’t make a decision that we will later regret.”

Analysis of the 14 leading Western Australian businesses named as finalists in the 2011 Telstra Business Awards shows high customer service levels sit at the core of their business success.

Telstra has announced the finalists in the 2011 Telstra Northern Territory Business Awards, finding that customer service is at the forefront of business success in the state.

Poor customer service is losing Australian businesses customers, particularly to the online space, according to Timothy Millett, director of training and development for i perform.

From social media and technology to good old-fashioned customer service, what does 2011 hold for small businesses?

Getprice today released its 2011 Shopping report that examined the behaviours of over 3000 consumers who have visited the site, revealing that service, not price is the most important factor for Australians when buying online.

Credit unions and building societies have welcomed the Federal Government’s banking reform package as “a good step towards more bank competition”.

Australian consumers are not getting the online service they expect from businesses, according to a new survey.

Virgin Blue flight delays continue into their second day, with some 116 flights canceled in the last 36 hours, however conTgo has taken this opportunity to promote their Mobile Travel Assistant system.

Greater Building Society has launched an iPhone app that will allow customers to locate ATMs, branches and access to internet banking.