Tag: Customer Service

If your long-term customers are leaving–and not coming back–you’re probably making one of these mistakes.

Sentiment, transparency, variety and zeal – all important aspects of social media. In the final article of a four-part series, Shama Kabani and Jennifer Wilson share insights on various areas of social media, broken down by alphabet. This week they take a look at the social media basics, from S to Z.

Are you losing customers without even knowing it? Make sure your business and employees aren’t suffering from these easy setbacks.

Close to nine out of ten customers in the Asia-Pacific region want businesses to deliver faster service without compromising on quality, and SMBs are being urged to act on this trend now.

Local businesses are being warned to prepare for the arrival of eight customer service ‘megatrends’ over the next decade, or risk losing business to savvier competitors both locally and internationally.

Still not engaging with current and prospective customers on Twitter? Here’s how Catriona Pollard suggests you get started.

“To get people to want to follow your business’ Twitter account it needs to present a personality…”

It’s no secret that small businesses should be embracing social media as a great way to build relationships with their customers. Here’s some expert tips for delivering great service over social media.

The four major banks are closing the gap in business satisfaction against smaller rivals. Satisfaction with the Big Four climbed to a new record high in November, continuing a trend seen throughout 2011, according to the DBM Consultants Business Financial Services Monitor.

How difficult is it to buy something from a business? Kristy Sheppard’s experience shows the power that even basic communication can have.

“I’ve just gone through a shameful experience with a group buying website and have been reminded of the simple power a business owner wields in replying to a customer…”

Arndria Seymour takes stock of the lessons she learnt in 2011 and relays how you can apply them to your business in 2012.

“Can I suggest for 2012 that you merge your kitchens (the back office) and focus on the service in your many dining rooms (front of house) to reduce the internal competing priorities and focus on the real end game—customer satisfaction?”