By Michelle Sammut · 27 February 2012 · Locked
See the complete version on Dynamic Business for the full story and insights.
Close to nine out of ten customers in the Asia-Pacific region want businesses to deliver faster service without compromising on quality, and SMBs are being urged to act on this trend now.
Tags: Business service, Customer Service, customer service megatrends, customer service trends, improving customer service, meeting customer demands, Service 2020: Megatrends for the Decade Ahead