Retail
Gaining a true insight into customer experience can be difficult to achieve because customers tend to only offer feedback when they have a negative experience and keep their own counsel when they have a positive or satisfactory encounter. To get real insight into what is causing customer effort and reduce that effort in order to […]
If you own, or are planning to open, a convenience store, then you’ll be glad to know that you’re entering a thriving industry. Australia’s convenience store industry is one of the strongest in the world, with growth outpacing grocery, pharmacy, and liquor – making owning a convenience outlet a more attractive proposition than ever. But as […]
Kathmandu receives FLA accreditation.
How will these changes affect small business?
There was a massive shift in the retail sector, last year, with ecommerce giant Amazon making its long-awaited debut as some of the incumbents continued to see diminishing returns. As the Amazon saga continues to play out, with a question marking hanging over the longer-term impact, we asked seven industry experts to gaze into their […]
NSW Parliament has passed legislation giving retailers based outside of Sydney CBD and Bondi the option of trading on all future Boxing Days. Introduced by Treasurer Dominic Perrottet earlier this month, in accordance with the findings of an independent review by Professor Percy Allan, the Retail Trading Amendment (Boxing Day) Bill 2017 has amended the Retail Trading […]
Australia’s ecommerce landscape is continuing to transform at a rapid rate. The entry of new marketplaces, the proliferation of pay-later services, and a growing range of delivery options are fundamentally conditioning and changing consumer behaviour with the expectation that online transactions of goods and services be quick and easy. Aussies are continuing to embrace these […]
Managing inventory is an essential part of your business, however, it can be a drain on your cash resources. It can also make you lose orders if you don’t get it right, which is why it pays to know where you stand with your stock control. Here is a look at some potential ways to […]
If you keep yourself updated in the retail game, it shouldn’t be news to you that American giant Amazon is going to cross into Australian borders with the speculation of destroying Australian retailers [1]. For any small business owner, the thought of a radical change in competition is frown worthy. It goes without saying that […]
Mobile businesses are unique. From taco vans to locksmiths, and dog groomers to plumbers, these businesses gain a competitive edge through their ability to operate from any location. Mobile businesses have needs that are very different from their stationary counterparts. They need different stock, different equipment, and importantly, different insurance. In this article, we explain […]
Australian businesses using Vend, TouchBistro, Posboss, Abacus, SalesIn, Mobi2Go or Boppl can now integrate with Square to simplify payment needs. The integration will give business owners across Australia who are using alternative point-of-sale and order management platforms the ability to accept payments with Square. Australian businesses can now access Square’s affordable hardware, fast deposits and online payment solutions […]
As competition grows, retailers have to work increasingly hard to maintain steady foot traffic in their stores. But once you attract that traffic (be it through a compelling storefront, a killer omnichannel marketing strategy, or effective word-of-mouth), you should focus on crafting a personalised experience so unbeatable that those customers come back again and again. […]
If proof was ever needed that Aussies are rookies in romance, an analysis of retail data by Square has revealed the typical consumer spends more on their mums for mother’s day than they spend on their Valentine. The global payment technology company found that not only do Aussies purchase 60% more flowers on Mother’s Day, the average national spend on […]
The Australian shopping experience has evolved dramatically over the last decade. Emerging global high street outlets vie for space among newly expanded independent retailers as each offer unique products and services to towns and cities. At the same time, online retail has experienced a boom; widely adopted by business owners and shoppers alike. Despite the […]
Any inefficiencies within your business can eat away at your bottom line and makes things a lot harder than they should be, which why it makes sense to find some ways to streamline your operation. There are many aspects of your business to evaluate from using an international parcel service to keep control of your […]
Most business owners have their own ideas on the best methods to improve warehouse efficiency. As with any other department or company asset, regular reviews and upgrades can help optimise the performance of your warehouse. High standards of quality and output targets don’t just happen – success requires constant reviewing of each and every process. […]
Deals website, Catch Of The Day and Brisbane’s Beserk Clothing received top honours at last night’s 2016 StarTrack Online Retail Industry Awards (ORIAS) gala, hosted at Dockside Pavilion in Sydney’s Darling Harbour. The StarTrack ORIAS People’s Choice Award was launched in 2015 to give online shoppers the opportunity to have their say on the online […]
As Australia transitions to being a cashless country, retailers are being urged to stay ahead of the curve and embrace new payment innovations. Those who don’t futureproof their businesses, but instead restrict the ability of consumers to make electronic payments, are not only missing out on sizeable business but risk becoming obsolete. Garry Duursma, Head, Market Development […]
Customers are increasingly interacting with retailers through multiple ‘channels’ as part of a single transaction. Retailers that fail to offer a superior shopping experience, where their customers can move seamlessly between different channels, risk becoming obsolete, industry experts warned a recent forum’s attendees. Held at Sydney’s Radisson Blu Plaza Hotel on Wednesday, 18 May, the […]
A collective of retailers, business associations and advocates this week launched Surcharge Free – a national movement urging businesses to end the practice of payment surcharges. This follows the commencement, earlier this year, of the Federal Government’s Competition and Consumer Amendment (Payment Surcharges) Act 2016, which bans excessive credit surcharging. Surcharge Free is spearheaded by […]
