Loren Webb

Without customers, there is no business, and retaining and attracting loyal customers has never been so important, with the coronavirus outbreak really testing the sustainability, agility and adaptability of many companies.  We often talk about the importance of customer experience and service, but what exactly are the secrets behind achieving it, particularly this year with… Continue reading Let’s talk: How to attract and retain loyal customers

When carrying out interviews, what are the best questions and strategies you use to determine whether the candidate is really the right person for the role? Is there a standard set of questions that works best, or is each individual and role unique in its approach? Today we are asking the experts and business leaders… Continue reading Let’s talk: Interviews

Imagine calling your favourite business and it knows what you need without you saying a word. Ground-breaking intuitive technology recognises your phone number, remembers your name, your address, what you like and automatically predicts where to place your call. It can let a business know if you are a loyal regular caller or a pest… Continue reading How to use intuitive technology to gain customers and keep clients

New research shows that 3 in 4 working Aussies are enjoying not having to commute to work since the covid-19 outbreak disrupted normal office work; as a result, urban planner Mike Day, is calling for more self-contained, walkable neighbourhoods. At the height of the pandemic, 46 per cent of employed Australians were working from home.… Continue reading Urban planner calls for more self-contained, walkable neighbourhoods post-covid

Culture is often talked about as one of the most important things to ensure a successful company. Without a positive work culture, employees are understandably less motivated, inspired and productive, leading to a loss in sales and growth further down the line. Start-ups are renowned for having a great culture. Their agility gives them the… Continue reading Let’s talk: Keeping the culture