Customer experience crucial for eCommerce sales
By Loren Webb · 26 March 2019 · Advice
By Loren Webb · 26 March 2019 · Advice
In a competitive market, investing in next-gen customer service technology can be the game-changer you need. Find out how one eCommerce winner achieved success with a strategic update.
Ecommerce platforms that move fast with their investment into next-generation customer service technology heighten their chances for increased sales in a competitive economic environment. Koh, one of last year’s winners of the Australia Post ORIAS People’s Choice Award, credited the updating of its customer service software – ahead of many of its competitors – with helping […]
Tags: Australia post ORIAS people's choice award, Consumers, Customer Experience, ecommerce sales, Online, online sales, Retail, Sales