#Trust
Data breaches have possibility to ruin customer relationships
Given the prevalence of high-profile company data breaches that we are seeing today, including the recent incidents at Kathmandu and Landmark White, Charles Heunemann (Managing Director and VP Asia Pacific at Natterbox Limited) discusses the negative consequences that data breaches can bring to businesses. “We live in an age of cyberthreats, causing companies to implement […]
Forget “fail fast, fail often”, do these 3 things to scale your startup successfully
Empathise with your customer before you sell to them.
Here’s to 2018: the year of trust in business
In 2017, we’ve witnessed numerous Customer Experience (CX) failures that have damaged the reputations of some of the largest companies in the world. From long call waiting times after a number of severe outages, to poor customer service ratings, and other critical service failures, there are a number of lessons to be learned if brands […]
3 keys to developing trust in a working relationship
Whether you’re working in a team, leading a team or working with a client, an indispensable factor in being effective is the element of trust.
When PR goes wrong
When it comes to PR campaigns, even the big businesses don’t always get it right.
Richard Branson on how to build trust
How to win the trust of investors, future partners and suppliers.