Trust is at the heart of effective leadership – and the ability to empathise inspires trust

Summary

What makes an effective business leader? Some leaders possess unique skills and characteristics that are difficult to define and even harder for others to replicate. According to Dr Natalie Ferres, a psychologist and director of strategic leadership firm Bendelta, it doesn’t matter who you are – you won’t succeed as a leader unless you inspire […]

Tags: Bendelta, Culture, Dr Natalie Ferres, emotional intelligence, Empathy, Innovation, Leadership, New Yorker