Tag: Customer Service

Is sub-standard customer service the norm in Australia? One business owner says yes, and that it’s only a matter of time until the businesses who are lacking in this key area experience failure.

Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.

Don’t ignore your customers’ headaches. Here’s how you can use them to boost business.

What are you offering that will maintain and strengthen your relationships with your key accounts?

Businesses that don’t make the most of their social media presence will see brand recognition and sales falter, as the online trend looks set to become the primary consumer watchdog.

Are you relevant? (Are you sure?) Here are the top warning signs you may be alienating your customers.

While the latest eCommerce and associated technology provides many consumer advantages and expands the market for sellers, it hasn’t always fostered a better customer service experience. Is the calculation now changing?

Doing that little bit extra for a customer won’t just mean you’ll get the sale, you could also end up with a customer for life.

Is that deal dead or alive? Here’s how to spot, kill, or just avoid these time-wasters.

Have you ever buried your head in the sand in an attempt to ignore a problem or evade an angry client? We’ve all tried it. But does it ever work?