Managing

Businesses need to foster a culture that makes employees feel safe to disagree, as experts find safe conflict has benefits to an organisation.

There are many advantages for small businesses in using cloud computing, but they are also under attack on a daily basis from cybercriminals.

Today, a single customer complaint from someone with influence can have more impact on your company’s reputation than your best marketing. So here are six lessons small businesses can learn from Dell’s social media customer service success.

Local employees are increasingly unhappy at work due to stifled creativity and inflexibility, a new report on the Australian workforce has found.

In this case study, Zintel’s Kim Irvine looks at how a call recording service helped Moving Angels owner Jane Korn keep better track of her staff as her small business grew.

A new survey has found that whilst Australian workers are some of the most highly motivated in the world, close to a fifth of their time at work is wasted at a cost of $109 billion to businesses, in wages alone.

In the eyes of customers, it’s small businesses that are winning the service stakes, with over 81 percent reporting a belief that SMEs place more emphasis on looking after customers than do large businesses.

Though it might not feel like it yet, summer’s just around the corner which means air-conditioners will soon start adding dollars to your business power bill. But there are a few simple ways to keep usage under control during the hot summer months.

Poor staff morale can have a very tangible impact on the success of a business, but have you ever considered the impact it might have on your boss’ nights sleep?

An internship, also known as work placement or work experience, is a well-established practice between university students and businesses. It’s a bridge between theory and practice, offering students exposure to decades of first-hand senior corporate experience, a way for students to choose a career path and network with people in the industry.

A whopping 45 percent of regional businesses have admitted they don’t have a fire extinguisher onsite, leading experts to urge SMEs to review their fire safety procedures for the protection of their business and staff.

As removalists Grace Brothers celebrates a century in business, we take a look at what has kept the company on track and still growing.

The need to find better ways of collaborating with customers and colleagues means many businesses are re-examining flexible working arrangements which increasingly include the use of mobile devices.

Do you have a plan for surviving a data disaster in your business? If not, Kroll Ontrack’s Adrian Briscoe has this advice.

With Mental Health Week (9-15 October) approaching fast, it’s important businesses implement strategies to manage stress and anxiety in the workplace for employees, managers and owners alike. With this in mind, here’s some tips for managing mental health in the workplace.

Finding the right talent when you need it is one of the biggest headaches for any manager. There are countless recruiters ready to help out but this takes time and money and unless you strike the right agency the result can be a frustrating collection of vaguely qualified CVs taken from the agency database. Fortunately, these days there are other options.

Pulling off a business turnaround takes an intimate understanding of a business, including its customers, products, sales process, and employees. This process should be completed in a short time period as stalling or extending it can lead to even more losses.

It’s crucial local employers maintain perspective about the employment market, due to a continued decline in hiring intentions.

Local employees are most irked by co-workers who don’t take ownership for their actions and dirty common areas in the office, according to a global survey by LinkedIn.

With career pressures causing higher stress levels for Australian workers, it’s vital employees implement tips to lessen stress triggers in the workplace.