By Lorna Brett · 17 October 2011 · Hot Tips
See the complete version on Dynamic Business for the full story and insights.
In the eyes of customers, it’s small businesses that are winning the service stakes, with over 81 percent reporting a belief that SMEs place more emphasis on looking after customers than do large businesses.
Tags: American Express Head of Small Business Services Jason Fryer, Customer Service, customer service strategies, how to deliver good customer service, small business good at customer service, SMEs good at customer service, The American Express Global Customer Service Barometer