Home topics technology Business Tech Emerging Tech Small Business Business Tech Seven Fascinating Facts About Chatbots Dale Beaumont October 13, 2017 Think about your most recent interaction with a business online. Did you chat via message with a person? Are you sure? It’s highly possible you were speaking to a chatbot, a computer program designed to interact with customers using messaging apps and online interfaces. These bots use artificial intelligence to create fast, efficient and helpful customer experiences. If you’re just getting your head around chatbot technology, here are some interesting things to know: Bots are riding the messaging app wave According to Chatbots Magazine , people now use messaging apps more than they use social media. Facebook Messenger, Slack, Whatsapp and the like are used billions of times every day. Big brands are now realising the opportunities that come with joining these spaces. For example, a hotel chatbot can book you a room via Facebook Messenger, recommending the best rates and suggesting a late checkout. The transaction is simple and cost effective for both parties. The numbers are impressive There are already more than 100,000 chatbots on Facebook , being used by people in more than 200 countries. Some more figures to get excited about: Facebook claims more than half of their 2 billion messenger users say they are more likely to do business with a business that can message According to Hubspot , 47% of consumers would buy items from a chatbot and 57% of consumers are interested