Tag · 2 stories
#Bot
Business Tech ◆
Seven Fascinating Facts About Chatbots
Think about your most recent interaction with a business online. Did you chat via message with a person? Are you sure? It’s highly possible you were speaking to a chatbot, a computer program designed to interact with customers using messaging apps and online interfaces. These bots use artificial intelligence to create fast, efficient and helpful customer […]
Dale Beaumont · 2 min
Business Tech ◆
No bots about it: the technology that will inevitably become the norm in customer care
The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]
James Harkness · 2 min