Tag: Customer Service

When competition is fierce, it’s difficult to compete on product or price, but through stellar customer experience, retailers can meet expectations, writes Andrew Fraser

Andrew delves into the power of intelligence in transforming the way we engage with customers.

In this week’s edition of Tech Tuesday, we’ve included a comprehensive guide to understanding and picking the best customer service solutions to help you get the best match for your business needs.

There is a right way and a wrong way to ask for customer feedback.

As a direct result of these shifts, businesses need to find alternative, yet meaningful and effective ways to connect with customers, who at the same time are shifting their expectations…

For many SMBs today, finding new, digital ways to engage with customers is not merely a matter of building a thriving business, it’s about surviving…

Imagine calling your favourite business and it knows what you need without you saying a word. Ground-breaking intuitive technology recognises your phone number, remembers your name, your address, what you like and automatically predicts where to place your call. It can let a business know if you are a loyal regular caller or a pest […]

Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology is revolutionising the telecommunications industry and offers business owners a valuable opportunity to improve accountability, productivity and customer satisfaction. Telecommunications expert Mark Horwood said business owners, staff and customers should […]

We are all too familiar with the pain of trying to get in touch with telecommunications companies and their lacking customer service. From endless time spent on hold to ineffective conservations with customer service in general, Australian users are tired and frustrated from trying to find a reliable internet service provider that pays attention to […]

Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we have an “emotional bank account” and our interactions either increase or decrease the balance of trust and connection. “When the trust account is high, communication is instant, easy and effective,” […]