Tag: Customer Service

Here are the top five customer support platforms of 2024

Here are four ways infrastructure monitoring can increase customer satisfaction by enhancing service delivery

Customer demands on insurance brokers are increasing, and brokers are stuck in the weeds, research by insurance tech provider JAVLN argues

In our 2024 kickoff of Let’s Talk, we delve into strategies for personalised interactions, aiming to strengthen customer connections.

When competition is fierce, it’s difficult to compete on product or price, but through stellar customer experience, retailers can meet expectations, writes Andrew Fraser

Andrew delves into the power of intelligence in transforming the way we engage with customers.

In this week’s edition of Tech Tuesday, we’ve included a comprehensive guide to understanding and picking the best customer service solutions to help you get the best match for your business needs.

There is a right way and a wrong way to ask for customer feedback.

As a direct result of these shifts, businesses need to find alternative, yet meaningful and effective ways to connect with customers, who at the same time are shifting their expectations…

For many SMBs today, finding new, digital ways to engage with customers is not merely a matter of building a thriving business, it’s about surviving…