#Chatbot
Your business chatbot might be talking to more than just customers
New Akamai research shows commerce made up 38 percent of APAC’s AI bot traffic last year, with travel and hospitality bearing extra exposure.
Your customers want humans, not chatbots, for anything important
CPM Australia research shows information accuracy now matters to 91% of consumers, up from 58% in 2016. The stakes have never been higher.
The future of AI-powered chatbots in business: From niche processes to industry features
Less than a decade ago, the concept of an Artificial Intelligence (AI) powered agents answering customer questions in real time was still considered out of reach for businesses of all sizes. Today, these virtual agents, otherwise called chatbots, are very real, indeed with business adoption growing exponentially. Last month NAB rolled out its ‘virtual banker,’ […]
How Close is AI to Transforming Your Business?
AI is already being used in businesses. At the risk of sounding like an automated voice that just repeats back facts, consider these statistics that build a case for the need to incorporate AI. A recent survey showed that about 80% of businesses in the US plan to incorporate chat bots into their business by 2020. […]
Seven Fascinating Facts About Chatbots
Think about your most recent interaction with a business online. Did you chat via message with a person? Are you sure? It’s highly possible you were speaking to a chatbot, a computer program designed to interact with customers using messaging apps and online interfaces. These bots use artificial intelligence to create fast, efficient and helpful customer […]
No bots about it: the technology that will inevitably become the norm in customer care
The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]