The secret to great customer service, in 140 characters

Summary

Social media is a powerful marketing tool for SMBs, and Twitter is one of the most commonly used platforms as it’s an easy and effective way to raise awareness of your business and engage with customers. But what do you do if someone complains about your business on Twitter? Here’s some expert advice.

Tags: Blogs, business blogs, customer complaints, Customer Satisfaction, customer service on Twitter, Jo Macdermott, online customer complaints, online customer service