Businesses must invest in their online customer service as COVID-19 has driven up consumer demand for more virtual support. A LivePerson Customer Conversation Report found that 55 per cent of Australians said that they believed the online customer service of most companies could be improved. This includes providing more information online or having shorter hold […]
As social media becomes more pervasive and powerful, it is being viewed by some businesses as both a threat and an opportunity. Here’s how to protect your business from an online customer revolt.
Social media is a powerful marketing tool for SMBs, and Twitter is one of the most commonly used platforms as it’s an easy and effective way to raise awareness of your business and engage with customers. But what do you do if someone complains about your business on Twitter? Here’s some expert advice.
Over 70 percent of small business owners who’ve embraced social media believe it has been a success and led to better customer relationships, according to a new survey.
Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service.
Businesses must manage both email and social media marketing together, if they hope to fully optimise customer interactions.
Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.
You have reached the end!
