#Online Customer Service
Social media + cloud = great customer service
As social media becomes more pervasive and powerful, it is being viewed by some businesses as both a threat and an opportunity. Here’s how to protect your business from an online customer revolt.
The secret to great customer service, in 140 characters
Social media is a powerful marketing tool for SMBs, and Twitter is one of the most commonly used platforms as it’s an easy and effective way to raise awareness of your business and engage with customers. But what do you do if someone complains about your business on Twitter? Here’s some expert advice.
Socially savvy SMBs enjoying improved customer relationships
Over 70 percent of small business owners who’ve embraced social media believe it has been a success and led to better customer relationships, according to a new survey.
Social media users are squeakier wheels when it comes to customer service
Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service.
Five ways to combine Facebook and email marketing for maximum effect
Businesses must manage both email and social media marketing together, if they hope to fully optimise customer interactions.
Businesses can’t afford to neglect customer service on Facebook
Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.