Tags Customer Satisfaction

Tag: Customer Satisfaction

Why all business owners need to record phone calls

Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology...

Level-up your customer service in the new year

January is a time for reflection, marking the end of a busy 2016 and heralding an exciting new year. It’s important to use this...

Back to presentation basics: three tips to impress clients

“It’s not the employer who pays the wages. Employers only handle money. It’s the customer who pays the wages.” – Henry Ford You might have...

Beyond innovation: Ensuring a flawless digital performance for financial services

Fintech investment in the Asia-Pacific has experienced momentous growth, ballooning from around US$880 million in 2014 to almost US$3.5 billion in the first nine months...

The real cost of complaints for your business

How many complaints does your business get every week or month? Hopefully it’s not very many but even a small number of dissatisfied customers...

Personal banking satisfaction level at 19-year high

Satisfaction levels increased by 0.3 per cent from December 2014 to January 2015, hitting a 19-year high of 82.9 per cent. This marks a 1.3 per cent increase over the last 12 months.

Customer banking satisfaction nears record high

Personal banking customers experienced a 1.1 per cent rise in satisfaction in the last 12 months, pushing satisfaction levels recorded in the Roy Morgan Research Consumer Banking Satisfaction Report to an almost 18-year high.

Business customer satisfaction levels up among big banks

Business customers are seeing a higher level of satisfaction with their banks, according to a survey.

Customer satisfaction levels dire in 10 key industries

Negative reviews are there for all to see, and can be a sure-fire turnoff for otherwise green customers.

Social media feedback falling on deaf ears

Given there are dozens of popular review websites for every type of business, you could be forgiven for thinking that consumers wield more power than ever when it comes to online feedback.

‘Young people have been disproportionately affected’: Taj Pabari

Taj Pabari is the CEO of the Australian School of Entrepreneurship (ASE), was named the Australian Young Innovator of the Year in...

Let’s Talk: Success Secrets

Success looks different for each business. There is a huge variety in the business models that we hold up as success stories....

Unfair dismissal claim against Deliveroo may have widespread consequences for the gig economy

A former rider for Deliveroo has taken the food-delivery service to the Fair Work Commission (FWC) in an unfair dismissal case.

Buy now, pay later made easy for SMEs as Zip partners with Visa, Apple, Google

Zip has announced its partnership with Visa, Apple and Google to allow many more small businesses to accept buy now, pay later...

Meet the woman behind the digital support network for regional businesses

Jordana Edwards has lived in Pottsville in regional New South Wales for the last 15 years. The town of just 6000 people...

Helping Australian businesses through COVID-19

As we continue to navigate the impacts of the global pandemic, Export Finance Australia is supporting Australian businesses with access to finance.  Without a doubt, new...

‘Innovate or perish’: Martin Duursma

Martin Duursma is a Partner at Main Sequence Ventures. Prior to Main Sequence Ventures, Martin co-founded Datapac Australasia and then went on...

‘We have to be bold and visionary’: Sally-Ann Williams

Sally-Ann Williams is the CEO of Cicada Innovations, one of Australia's leading deep tech incubators. Before joining Cicada, Sally-Ann was an Executive...