Tag: Customer Satisfaction
Why all business owners need to record phone calls
Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers.
State-of-the-art technology...
Level-up your customer service in the new year
January is a time for reflection, marking the end of a busy 2016 and heralding an exciting new year. It’s important to use this...
Back to presentation basics: three tips to impress clients
“It’s not the employer who pays the wages. Employers only handle money. It’s the customer who pays the wages.” – Henry Ford
You might have...
Beyond innovation: Ensuring a flawless digital performance for financial services
Fintech investment in the Asia-Pacific has experienced momentous growth, ballooning from around US$880 million in 2014 to almost US$3.5 billion in the first nine months...
The real cost of complaints for your business
How many complaints does your business get every week or month? Hopefully it’s not very many but even a small number of dissatisfied customers...
Personal banking satisfaction level at 19-year high
Satisfaction levels increased by 0.3 per cent from December 2014 to January 2015, hitting a 19-year high of 82.9 per cent. This marks a 1.3 per cent increase over the last 12 months.
Customer banking satisfaction nears record high
Personal banking customers experienced a 1.1 per cent rise in satisfaction in the last 12 months, pushing satisfaction levels recorded in the Roy Morgan Research Consumer Banking Satisfaction Report to an almost 18-year high.
Business customer satisfaction levels up among big banks
Business customers are seeing a higher level of satisfaction with their banks, according to a survey.
Customer satisfaction levels dire in 10 key industries
Negative reviews are there for all to see, and can be a sure-fire turnoff for otherwise green customers.
Social media feedback falling on deaf ears
Given there are dozens of popular review websites for every type of business, you could be forgiven for thinking that consumers wield more power than ever when it comes to online feedback.