#Customer Satisfaction
How can customer complaints make your business stronger?
This week on Let’s Talk, our experts explore how businesses can turn consumer complaints into a competitive advantage.
Let’s Talk: Experts discuss the art of acquiring and retaining customers
It's crucial to make sure that everyone feels appreciated as a buyer. How do you make your customer feel valued?
The pandemic has given businesses a new standard for customer engagement
As a direct result of these shifts, businesses need to find alternative, yet meaningful and effective ways to connect with customers, who at the same time are shifting their expectations…
Level-up your customer service in the new year
January is a time for reflection, marking the end of a busy 2016 and heralding an exciting new year. It’s important to use this time to recalibrate your business’s thinking on customer service and plan service goals and objectives for the year ahead to grow and retain your customer base. Questioning your company’s emphasis on […]
Back to presentation basics: three tips to impress clients
“It’s not the employer who pays the wages. Employers only handle money. It’s the customer who pays the wages.” – Henry Ford You might have established a business under your name, but even if you’re the person with the most authority, you still have another boss to please: the client. The purpose of your sales […]
Beyond innovation: Ensuring a flawless digital performance for financial services
Fintech investment in the Asia-Pacific has experienced momentous growth, ballooning from around US$880 million in 2014 to almost US$3.5 billion in the first nine months of 2015, according to a recent report from Accenture. Customer expectations are behind much of this investment. Consumers are no longer distinguishing between online and offline worlds—they expect their financial digital […]
Personal banking satisfaction level at 19-year high
Satisfaction levels increased by 0.3 per cent from December 2014 to January 2015, hitting a 19-year high of 82.9 per cent. This marks a 1.3 per cent increase over the last 12 months.
Customer banking satisfaction nears record high
Personal banking customers experienced a 1.1 per cent rise in satisfaction in the last 12 months, pushing satisfaction levels recorded in the Roy Morgan Research Consumer Banking Satisfaction Report to an almost 18-year high.
Business customer satisfaction levels up among big banks
Business customers are seeing a higher level of satisfaction with their banks, according to a survey.
Customer satisfaction levels dire in 10 key industries
Negative reviews are there for all to see, and can be a sure-fire turnoff for otherwise green customers.
Social media feedback falling on deaf ears
Given there are dozens of popular review websites for every type of business, you could be forgiven for thinking that consumers wield more power than ever when it comes to online feedback.
Guerrilla customer research is easy
This simple approach to market research reveals what customers really want when they buy your product. (Hint: It’s not the product.)
Make your customer service memorable
If you want to differentiate your customer service, stop trying to be perfect and simply be memorable.
Consumers willing to spend for service
Australian consumers are more likely to spend money on superior service and higher quality products rather than seeking out an easy bargain, a new survey has revealed.
10 tips for keeping clients happy
There’s nothing more elating than that feeling after getting a new client, but what about maintaining that happiness in your clients beyond the first win?
Getting customer satisfaction-Part Two
This is the second of two articles written by Tony Young about keeping your customers satisfied.
Getting customer satisfaction – Part 1
As a general rule, word-of-mouth customer experiences can sometimes travel faster than any cost-driven marketing campaign and can affect the reputation of a business. Here’s how to keep customers happy.
How to know when to fire a customer
Some customers take up too much time and energy. Here’s how decide who isn’t giving you a return on your investment.
How to cultivate truly loyal customers
Every business wants loyal customers – but loyalty comes in many different flavours
2 tools to turn customers into cheerleaders
Incentivising current customers to buy more and bring in new business is a huge opportunity you can’t miss.
5 ways to avoid over-promising and under-delivering
It’s never a good idea to promise something you can’t deliver in order to get customers through the door in the first place, as you’ll end up disappointing them. With this in mind, here are 5 easy ways you can ensure you avoid over-promising and under-delivering, which could seriously hurt your reputation.
4 ways to get inside your customers’ heads
“Extreme research” can help you build products customers love. Here’s how one company does it.
5 tricks to make online customers happy
The rapid rate of adoption of technology has had a major impact on the retail sector, and many businesses have been struggling to keep up with the demands of their customers. Here’s how not to disappoint them.
Guy Kawasaki: Enchant customers like Apple, Zappos and Virgin
Investor and author Guy Kawasaki says the business world needs more charm. Here’s his 10-step formula to enchant customers.