Tag: Customer Satisfaction

It’s crucial to make sure that everyone feels appreciated as a buyer. How do you make your customer feel valued?

How to maximise Black Friday and Cyber Monday sales.

Our experts explain how to increase sales through word-of-mouth.

Customer loyalty programs provide myriad benefits but only if they deliver rewards that are valuable to your customers.

Improving digital interactions with customers is imperative for businesses to survive and thrive during the pandemic.

Trust is the foundation to building long-lasting relationships, which is good for retaining clients and for business. The way we achieve that trust is through transparency.

The customer journey starts, not ends, with the sale. To retain customers, you need to consistently show value and help customers achieve their goals.

As a direct result of these shifts, businesses need to find alternative, yet meaningful and effective ways to connect with customers, who at the same time are shifting their expectations…

Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology is revolutionising the telecommunications industry and offers business owners a valuable opportunity to improve accountability, productivity and customer satisfaction. Telecommunications expert Mark Horwood said business owners, staff and customers should […]

January is a time for reflection, marking the end of a busy 2016 and heralding an exciting new year. It’s important to use this time to recalibrate your business’s thinking on customer service and plan service goals and objectives for the year ahead to grow and retain your customer base. Questioning your company’s emphasis on […]