Tag: Twitter

Salesforce.com today announced the global availability of its Salesforce Chatter application to nearly 80 thousand customers.

While ensuring a positive customer interaction in person is still important to build loyalty, the experiences that customers receive online are just as critical, and even more imperative are the interactions customers have with other customers.

LEWIS PR has launched Chatterscope, a free platform for Twitter sentiment monitoring and analysis so businesses can monitor their brands and address negative sentiment online.

Social networking has infiltrated our mobile phones, as figures released by Telstra show customers are flocking to their mobiles to stay connected on the go

Harvey Norman has embraced Twitter as a sales tool, with chief operations officer John Slack-Smith has detailed the company’s online strategy at CeBIT 2010 yesterday.

If one negative customer review using social media can cost your business 30 customers, why aren’t you there yet? Not participating in the conversation with your customers online doesn’t mean it won’t happen, just that your voice won’t be heard at all.

Twitter’s not the only social media for business. We asked the people at Facebook Australia to share their tips on creating a good Facebook Page and designing your own Facebook ads.

Apple’s upcoming iPhone 4G is being used as a lure for online scammers, with free iPhone 4G links being spammed out via email and Twitter.

Twitter has released an official client for Google Android mobile phones, after doing similar for the iPhone last month.

Microsoft has unveiled KIN, a family of Windows Phone devices that puts your social networks in your pocket at all times, aimed squarely at the Facebook generation.