By John Kembel · 23 June 2010 · Locked
In today's digital age, building brand loyalty goes beyond in-person interactions. Discover the surprising online strategy that's changing the game for businesses and customers alike.
While ensuring a positive customer interaction in person is still important to build loyalty, the experiences that customers receive online are just as critical, and even more imperative are the interactions customers have with other customers.
Tags: Brand, Facebook, Online Community, Twitter