Starting a successful retail business is now easier and more affordable than ever: the barriers to entry have fallen dramatically and reaching your first customers and making your first few sales has become easier than ever. If you’re thinking about taking the plunge into retail, this 5-step plan is for you.
A new CHOICE survey has uncovered which of the country’s largest retailers are delivering the best and worst customer service, and the results don’t bode well for Harvey Norman.
With so many aspiring retailers out there, it may seem surprising to find ‘For Lease’ signs- rather than tenants- occupying retail spaces. What’s stopping small businesses from getting their foot in the door?
To deliver quality customer service, businesses must work to understand the customers’ needs, how they like to buy – in-store, online or a combination of the both – and how to accommodate these requirements. Here are some simple ways to do this effectively.
Over half of Australians over the age of 15 have made an online purchase, according to new research, with figures also pointing toward the likelihood that online spend will grow a further 17 percent this year alone.
The Commonwealth Bank has launched a number of new point-of-sale (POS) payment system technologies, designed to improve the POS experience for both consumers and merchants.
How to prevent common store design mistakes that can make your customers less likely to buy.
Innovation is shaping our world at a relentless pace. Where we once had to queue for the smallest purchase in a supermarket, we can now use self-serve checkouts – a technology that gives customers quicker transactions and increases the efficiency of the retailer. This change doesn’t work in the favour of all brands though, so here’s a look at how how a few are using customer engagement to beat the challenges thrown up by new technology.
Iconic chocolate and confectionary company Darrell Lea has entered administration after 85 years of business, leaving the future of more than 700 workers in doubt.
Australians are well and truly embracing technology as a new way to shop, with nearly 40 percent having used a smartphone or tablet to compare prices and find a better deal, new research has found. There are a few simple ways businesses can capture these savvy comparison shoppers, both in-store and online.
