Rafi Katanasho

Rafi Katanasho

Rafi Katanasho

6 Posts

Rafi Katanasho is the Application Performance Management (APM) Director for Asia Pacific at Compuware with responsibility for working with organisations to identify and communicate IT best practice. Within this role, he works closely with the company’s sales organisation to drive strategic new business opportunities for the organisation’s APM business unit, the industry’s leading solution for optimising the performance, availability and quality of web, non-web, mobile, streaming and cloud applications.

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How to deliver great customer service in a multi-channel world

To deliver quality customer service, businesses must work to understand the customers’ needs, how they like to buy – in-store, online or a combination of the both – and how to accommodate these requirements. Here are some simple ways to do this effectively.

Rafi Katanasho

Rafi Katanasho

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BYOD: The downsides are beginning to show

The bring-your-own-device trend has taken off, based largely on the popularity of iOS and Android smartphones and tablets. But the freedom associated with allowing employees to choose their devices comes at a price. Companies have opened up a Pandora’s box of potential technical issues, only some of which have come to light.

Experience: The simple secret to eCommerce success

Studies have shown that poor performance of eCommerce websites can directly result in loss of revenue, poor customer satisfaction and damaged reputation – it takes just a second for a customer to switch to a competitor’s site. This expert advice will help you ensure your site is up to scratch.

Does your online business rely on too many outsiders?

In the web’s early days, you hosted a site and all its applications on your own infrastructure, which you fully controlled. Today’s online businesses are increasingly comprised of several outside sources that your company depends on 24/7 – and just one poor performer can cause an entire application to slow down.

Rafi Katanasho

Rafi Katanasho

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The website strength and vulnerability checklist

The average web site includes components from eight or more different hosts, which help drive traffic, increase conversions and improve customer satisfaction but also increase complexity and page weights that decrease site performance and compromise the customer experience. Use this checklist to assess the strength and vulnerabilities of your website.

Rafi Katanasho

Rafi Katanasho

Author