#Digital Disruption
Why your business needs to know about – and prioritise – ‘Operational Customer Experience’
Gartner defines customer experience (CX) as “the customer’s perceptions and related feelings, caused by the one-off and cumulative effect of interactions with a supplier’s product or service, marketing, channels, employees, and systems.” However, there is a crucial element of CX that has been overlooked within the customer engagement management landscape. It’s called Operational Customer Experience (OCX) […]
Transform now or be disrupted later: the key to competing in an increasingly digital world
Digital transformation is the core focus of the Federal Government’s $1.1 billion National Innovation and Science Agenda, the aim of which is to ‘drive smart ideas that create business growth, local jobs and global success’. According to Jean-Baptiste Adet, Director of Customer Experience Management at OpenText Corp, an EIM (Enterprise Information Management) solutions provider, the […]
Queensland’s Small Business Digital Grants Program: round 1 ends this this Friday (9 Dec)
Small businesses across Queensland have until Friday, 9 December, to apply for a government grant to put towards the purchase of digital technologies and services that will help them to be more competitive and employ more staff. Matched funding of up to $10,000 (excluding GST) is available under the Small Business Digital Grants Program, which […]
Five tech waves SMBs should ride next year
New technologies continue to launch in the blink of an eye meaning it isn’t always easy for business leaders to discern which will and won’t advantage their organisation. To help you identify the best tech bets for 2017, here are five guiding principles. 1. Spot the exponential curves and work out the customer value proposition within them Disruption by low-cost competitors […]
Under the hood of CarAdvice: how the start-up lapped its competitors in automotive media
While his competitors in automotive media ‘clung desperately to print’, Alborz Fallah was able to accelerate his start-up into the digital age. That was ten years ago. In September, Alborz sold a majority stake in CarAdvice to Nine Entertainment Company for $35 million. “It’s worth that and much more,” the 32-year-old Brisbanite told Dynamic Business. […]
The impact of disruption on global trade and what it means for small to medium businesses
Within the next decade, global trade and logistics could be virtually unrecognisable from what we see today. Digital and physical disruption will change the way customers and suppliers connect, and the way supply chains are managed. The barriers to entry to global trade are being torn down, and technological advances across the value chain are […]
The biggest risk and challenges facing businesses this year
Executive leaders believe that digital disruption is among the top risks facing Australian organisations, according to a recent Canon survey (see infographic below). Respondents also believe that IT departments responding to changing client needs, industry disruption and overseas competition are serious risks facing Australian business. So why are organisations facing these challenges, and how can they […]
Digital Disruptor Awards: entries close soon
Last chance: entries for the 2016 Digital Disruptor Awards close on Thursday, 4 August 2016. An initiative of the ACS, the professional association for Australia’s ICT sector, the awards recognise digital specialists and businesses transforming the digital economy. There are 12 different categories, comprising six individual and six team or project awards. These include the ICT […]
Digital disruption is offering smarter ways of engaging and serving customers: Deloitte
Riding the next wave of digital disruption is an opportunity for small businesses to better engage customers, according to Jenny Wilson, Partner – Customer Strategy and Insights Practice at Deloitte Australia. She spoke to Dynamic Business ahead of her appearance at Networx Sydney’s #nxsydDISRUPTED event in Sydney on Monday, 8 August. Solving problems in an innovative […]
VizEat: Is Australia’s food scene the next to be disrupted by Europe’s social dining network?
It’s a little known fact that there’s a difference between a traveller and a tourist. Tourists contently window shop the sights and sounds a destination has to offer while travellers follow the ultimate travel commandment: do as the locals do. The ethos of the traveller sounds straightforward, but in practice, it can a difficult one […]
Company chiefs must ride “digital disruption” rollercoaster
Businesses must adapt to the new wave of so-called “digital disruption” sweeping the economic landscape or risk extinction. This is the dire warning from senior Reserve Bank of Australia official, Sarv Girn, who warns that ignoring the pace of technological change is a sure pathway to dwindling profits and declining market share. Mr Girn, the […]