‘Disruption,’ ‘disruptors’ and ‘disruptive’ are words that we hear a lot in the business and entrepreneur world, but how many founders and entrepreneurs actually qualify for the label of ‘disruptor?’ Truly innovating and challenging a traditional way of doing something is disruptive, and so traditional industries typically have the most potential for disruption – i.e […]
Industries left, right and centre are being infiltrated by tech-driven startups willing to address prevailing inefficiencies and achieve a superior customer experience. Against this backdrop, many incumbents are realising that unless they ride the wave of disruption, they’ll by swept away with the status quo. This week, for our exclusive “Let’s Talk…” feature examining disruption, […]
Gartner defines customer experience (CX) as “the customer’s perceptions and related feelings, caused by the one-off and cumulative effect of interactions with a supplier’s product or service, marketing, channels, employees, and systems.” However, there is a crucial element of CX that has been overlooked within the customer engagement management landscape. It’s called Operational Customer Experience (OCX) […]
Digital transformation is the core focus of the Federal Government’s $1.1 billion National Innovation and Science Agenda, the aim of which is to ‘drive smart ideas that create business growth, local jobs and global success’. According to Jean-Baptiste Adet, Director of Customer Experience Management at OpenText Corp, an EIM (Enterprise Information Management) solutions provider, the […]
Small businesses across Queensland have until Friday, 9 December, to apply for a government grant to put towards the purchase of digital technologies and services that will help them to be more competitive and employ more staff. Matched funding of up to $10,000 (excluding GST) is available under the Small Business Digital Grants Program, which […]
New technologies continue to launch in the blink of an eye meaning it isn’t always easy for business leaders to discern which will and won’t advantage their organisation. To help you identify the best tech bets for 2017, here are five guiding principles. 1. Spot the exponential curves and work out the customer value proposition within them Disruption by low-cost competitors […]
While his competitors in automotive media ‘clung desperately to print’, Alborz Fallah was able to accelerate his start-up into the digital age. That was ten years ago. In September, Alborz sold a majority stake in CarAdvice to Nine Entertainment Company for $35 million. “It’s worth that and much more,” the 32-year-old Brisbanite told Dynamic Business. […]
Throughout the world, the pace of digital disruption is increasing by the day. Business models are being challenged, workplaces altered and career paths brought into question. Change has become the only constant. To survive in this ‘new normal’ world, organisations must constantly strive to innovate. Those that do stand to succeed, while those that don’t […]
Within the next decade, global trade and logistics could be virtually unrecognisable from what we see today. Digital and physical disruption will change the way customers and suppliers connect, and the way supply chains are managed. The barriers to entry to global trade are being torn down, and technological advances across the value chain are […]
Executive leaders believe that digital disruption is among the top risks facing Australian organisations, according to a recent Canon survey (see infographic below). Respondents also believe that IT departments responding to changing client needs, industry disruption and overseas competition are serious risks facing Australian business. So why are organisations facing these challenges, and how can they […]
