Home featured Expert Featured Let's Talk Expert Let’s Talk: Disruption James Harkness February 28, 2018 Industries left, right and centre are being infiltrated by tech-driven startups willing to address prevailing inefficiencies and achieve a superior customer experience. Against this backdrop, many incumbents are realising that unless they ride the wave of disruption, they’ll by swept away with the status quo. This week, for our exclusive “Let’s Talk…” feature examining disruption, we asked 17 thought leaders to discuss the industries they feel are riddled with inefficiencies. Legal, financial services, property, travel, real estate and retail were amongst the industries considered overripe for disruption; however, as one commentator noted, “Any industry which fails to focus on diversity… is not meeting its full potential, is inefficient and is vulnerable to disruption”. Read on for further insights from this week’s line-up: Bohdi Lewis, Head of Digital Strategy & Innovation, Host/Havas: “As a strategist in a creative agency I’ve spent my entire career dipping in and out of almost every industry, working with heads of marketing, chief technology officers, CX teams, Finance departments and so on to uncover creative ways to deliver value to both the business and customers alike. “What have I learned? The bottom line is that all industries are experiencing the same challenge: How do you effectively bring together product, people and technology to create more cohesive and valuable experiences? And, perhaps more pointedly, how do you unlock the entire spectrum of available data to do so in an efficient way? “But