Tag: Customers

In 18 years of running my own business, I’ve found it’s important to know when to turn the tables and fire a client. Here are those five times.

Planning how you will manage your customers when your offices are closed or have reduced resources available is time well spent. When developing your plan for out-of-hours management, here are our five top tips.

Stressed about balancing holiday festivities and your responsibilities as a business-owner? Here are tips to beat your anxiety.

Bold business plans should be made on every day of the year – except for December 31.

You’ve got three ways to keep your best customers on board. Here’s how to manage each.

Departing customers can teach you how to win them back, but only if you’re open-minded. This is how you should be thinking about it.

Customers have become more in control of how they interact with us but we are yet to make the leap of mapping our goals to that of the customer needs and concerns with the solutions our products or services provide.

Why you should choose peace of mind over revenue and cut ties with bad clients.

Generating lots of traffic is only part of the battle. Here are some tips to help you avoid the blunders of blind traffic generation.

The celebrated entrepreneur explains how to use social media to effectively connect with your customers.