In 18 years of running my own business, I’ve found it’s important to know when to turn the tables and fire a client. Here are those five times.
You may know Inc.com as I do: It’s a veritable treasure trove of best practices when it comes to attracting and retaining key customers. Important stuff-no question. But, to be honest, in the 18 years of running my own business, I’ve found it’s equally important to know when it makes more sense to turn the tables and fire a client.
Here are five types of clients whose behavior caused us to exercise the 30-day termination clause in our contracts. If one or more sound familiar, I recommend you do the same:
1. The “skin in the game” client.
These are typically first- or second-stage start-ups that expect their vendors to share in their risk. So, they’ll not only ask you to lower your fee and accept the difference in options, but they’ll also expect your team to work 24/7 just like their minions. We’ve learned over the years that these relationships almost never work and, indeed, often turn ugly when grandiose expectations aren’t met.
…to read this article in full, visit leading US small business resource, Inc.