Tag: Customer Retention Strategies

In a recent customer service survey, United Airlines came in dead last. Here’s why – and how not to suffer the same fate.

It’s important to grow your business by being proactive and finding new clients, but while you’re creating new opportunities and reaching new customers, don’t neglect existing ones. Those you already have are also an essential part of your business.

Haven’t bothered to take the time to learn about your customers? It could be costing you more than you imagine, so here’s how to make your customers feel special (and hang onto their business).