#Consumer
Consumer confidence edges up: ANZ
Consumer confidence edged up marginally over the weekend as respondents felt optimistic about their finances despite gloom about the economy at large. The ANZ-Roy Morgan Australian Consumer Confidence index gained 0.1 per cent from the previous week, with respondents’ perception of the country’s current economic conditions – including the outlook for the next 12 months […]
The power of human connection
In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human connection entirely. One single negative customer experience can result in the loss of a potential loyal and lucrative client, and these are the times when businesses need human intervention. Automated customer […]
How small businesses can best scale content for optimal returns
How can you use content the right way.
Small businesses ‘don’t trust’ energy companies
Business owners say they don’t trust energy retailers.
Consumers increasingly spending with large businesses as SMEs lag behind in the tech stakes
Australia’s small businesses have been slow to leverage technology that would improve the customer service experience even though consumers are increasingly turning to large organisations to satisfy their spending needs, according to Katrina Konstas, Vice President Small Merchant JAPA, American Express. Konstas spoke with Dynamic Business about findings from American Express’ Economy of Shopping Small: […]
Why ignoring customer feedback is the most dangerous thing a business can possibly do
In this age of social media and instant communication, customers share their experiences broadly, especially if those experiences are negative. People vote with their feet, taking their business elsewhere based on the comments of friends, peers, and even strangers online. Businesses therefore need to understand that the customer experience is critical to financial success. The […]
Too good to be true: why a negative review could be exactly what your business needs
With more Australians turning to ratings and review sites to help them make purchase decisions, it is imperative that businesses have a strategy for responding to negative reviews. Why bad reviews aren’t so bad A negative review isn’t necessarily a bad thing, as it can also provide businesses with an opportunity to develop the business […]
Everything your ecommerce business needs to know about accepting foreign currency
Thanks to the rise of powerful and affordable ecommerce tools, Australian businesses can easily go global from day one. [Note: This article is the fifth in a multi-part series by Chris Dahl, providing guidance on setting up an ecommerce business. Read Part 1: Commerce Success Begins With Laying Solid Foundations, Part 2: Commerce partners: who’s right for you?, Part […]
Small retailers urged to trial not surcharging ahead of next year’s ban on excessive fees
In May, this year, the Reserve Bank of Australia released a new surcharging standard, which introduced a ban on excessive surcharges. The ban, which is being enforced by the Australian Competition and Consumer Commission (ACCC), commenced for large retailers this month but all other merchants have until 1 September 2017 to comply with it. Dynamic […]
Embrace cashless consumers to boost business and remain relevant, retailers told
As Australia transitions to being a cashless country, retailers are being urged to stay ahead of the curve and embrace new payment innovations. Those who don’t futureproof their businesses, but instead restrict the ability of consumers to make electronic payments, are not only missing out on sizeable business but risk becoming obsolete. Garry Duursma, Head, Market Development […]
Overseas economic woes cause drop in Australian consumer confidence
Most of the upswing in consumer confidence that came as a result of the Government’s Budget has been reversed this week, according to the latest ANZ-Roy Morgan Consumer Confidence findings.
ACCC 2015 Agenda: Cartel conduct, truth in advertising and adequate penalties eyed
The ACCC is highlighting cartel conduct in government procurement, truth in advertising, competition and consumer issues in the health sector and industry codes as some of its compliance and enforcement priorities in 2015.
Leading causes of sale abandonment revealed
New consumer engagement figures have revealed that Australian consumers expect real-time help within 78 seconds when online.
How to stay debt-free this Christmas
Businesses have been urged to keep on their toes this holiday season to make sure they’re not left in debt in the New Year.
Businesses focused on staying sane this Christmas
Half of SMEs are focused on simply getting through their workload with their sanity intact rather than increasing sales this festive season.
What should you look for when buying a new computer?
Buying a new computer for your business can be an overwhelming decision. With so many different choices on the market, how do you decide which machine and configuration is going to be right for you? Much of the jargon and computer terminology that you hear from sales people is incomprehensible to those without an IT […]
Top tips to ensure sales success this festive season
We all moan that Christmas decorations go up earlier and earlier each year, but the holiday season is now officially underway. Despite the holiday season, customers aren’t necessarily going to be knocking down your door to spend. However there are some surefire ways SMB owners can maximise retail activity. Tim Reed, CEO of MYOB, said […]
Port Melbourne steps up window displays
This year shopfront retailers in the Bay Street shopping precinct of Port Melbourne are using the seasonal opportunity to attract shoppers.
Inquiry identifies app refund difficulty
A federal government inquiry has identified major difficulties for consumers who attempt to obtain refunds for app purchases.
The secrets of what makes a product go viral
Ten years ago, had you ever heard of the hand sanitizer Purell? It existed, but nobody really used it. Then one day, it was everywhere.