Trust and the role it plays in creating strong customer relationships
By Loren Webb · 24 June 2019 · Expert
By Loren Webb · 24 June 2019 · Expert
Discover how a simple yet powerful concept can transform your relationships and business success. Read on to learn the surprising truth about building trust with your customers.
Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we have an “emotional bank account” and our interactions either increase or decrease the balance of trust and connection. “When the trust account is high, communication is instant, easy and effective,” […]
Tags: Business, Company, Consumer, Customer, customer relationship, Customer Service, Retail, Service