Consumers increasingly spending with large businesses as SMEs lag behind in the tech stakes

Summary

Australia’s small businesses have been slow to leverage technology that would improve the customer service experience even though consumers are increasingly turning to large organisations to satisfy their spending needs, according to Katrina Konstas, Vice President Small Merchant JAPA, American Express. Konstas spoke with Dynamic Business about findings from American Express’ Economy of Shopping Small: […]

Tags: American Express, Consumer, report, Shop Small, Small Business, Spending