The power of human connection
By Charles Heunemann · 14 May 2019 · Editor's Choice
By Charles Heunemann · 14 May 2019 · Editor's Choice
In a world where AI and chatbots dominate, one negative customer experience can be catastrophic. Discover the surprising truth about what businesses are losing in the pursuit of efficiency.
In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human connection entirely. One single negative customer experience can result in the loss of a potential loyal and lucrative client, and these are the times when businesses need human intervention. Automated customer […]
Tags: Businesses, connection, Consumer, Customer, Customer Experience, human, Service, service providers