Retail
Customer service is a simple concept to grasp. Serve your customers well and they’ll come back, don’t serve them and they’ll go elsewhere. Despite the simplicity the latter is happening. Business is embracing self service to reduce overheads leaving frustrated customers to do all the work. I’m horrified that by 2017 it’s predicted two thirds […]
Technology is levelling the playing field for small business. Access to world-leading systems is no longer just for large companies with big budgets. Today small businesses including retailers can easily arm themselves with intuitive, bleeding-edge tools to compete with the Goliaths in their industry. This is all thanks to the cloud. Cloud-based services are having […]
The Australian Retailers Association (ARA) has said that penalty rates must be reduced to support further retail growth. This comes as retail figures for June 2015 have shown further growth while the Productivity Commission has opened discussion on the matter of penalty rates. Retail trade figures for June 2015 grew by 4.9 per cent year […]
From humble beginnings, Dean Ramler has turned his startup, Milan Direct, into Australia’s number one online furniture retailer. He shares his expert opinion and advice around starting, growing and staying competitive in the market. When you start a business, you’re so focused on the day to day that it’s difficult to step back and look […]
Operators of comparator websites and businesses whose products are listed on them have been targeted in new guidance released by the Australian Competition and Consumer Commission (ACCC). The guidance seeks to help consumers understand how to get the best outcomes when using comparator websites as well as providing guidance to business on how to comply […]
Relaxing on a beach in Mexico might not be where most would expect to find the business venture of their lifetime but for engineer, Drew Bilbe, that’s exactly what happened. In 2010 while enjoying a glass of cold ice tea on a beach in Rio Nexpa, Drew felt inspired to create his own natural, low […]
The Australian Competition and Consumer Commission (ACCC) has proposed to grant reauthorisation of a revised Solar Retailer Code of Conduct for five years. The Clean Energy Council’s Code is a voluntary system that solar retailers can sign up to with the aim of meeting best practice standards for consumers and the industry. ACCC Deputy Chair […]
Fastway couriers, Australia’s largest independent courier company, will make online selling and buying even easier with its new Parcel Connect service. Parcel Connect will take the headache out of the send, collect and return process through its national network of local retailers. Using the service, sellers will be able to drop off their parcels at […]
As your small business expands, you may want to look into new accounting software to keep up with the growing number of invoices, bank transactions and other everyday accounting tasks you are bound to face. But most accounting software in the market includes features you won’t need or ever use.
Kristy Chong is disrupting the feminine hygiene industry with Modibodi, a line of women’s underwear that uses innovative patented technology to replace the need for panty liners.
Consumer confidence has strengthened following the Reserve Bank of Australia’s decision to cut the cash rate to a record low of 2.0 per cent.
Australians could be seeing cheaper mobile phone call charges and a reduction in the price of texts if a draft decision by the ACCC gets finalised.
Retail turnover saw another small rise in March, up 0.3 per cent following a 0.7 per cent climb in February 2015.
Sponsored by StarTrack The StarTrack Online Retail Industry Awards (StarTrack ORIAS) are designed to honour Australia’s most innovative online retailers who set new standards of excellence. The inaugural People’s Choice Award will recognise excellence in the e-commerce industry by giving every online retailer the chance to stand out and claim the title of ‘Australia’s favourite […]
The biggest and potentially most damaging things business owners fail to do is understand their target market and understand them intimately.
Consumer sentiment dropped by 3.2 per cent during April, hitting 96.2 per cent from the 99.5 registered in March.
Pricing products at a high price or a low price to attract consumers are no longer widely used strategies, according to new study published in Marketing Science journal.
The number of Australians more likely to buy food products labelled ‘Made in Australia’ has increased over the last two years.
South Australia’s Saturday penalty rates will be abolished and Sunday rates cut in half as a result of a landmark agreement between the Shop Distributive and Allied Employees’ Association (SDA).
The Australian online retail sector continues to grow, with almost 40 per cent of the population now purchasing one or more products via online per average four weeks.
