Customer satisfaction levels dire in 10 key industries
Negative reviews are there for all to see, and can be a sure-fire turnoff for otherwise green customers.
Management
Negative reviews are there for all to see, and can be a sure-fire turnoff for otherwise green customers.
Often called the ‘Me Generation’, Gen Y has been tagged by many employers as a group of workers who ‘want it all without having to work for it’.
From The Bangles to Dire Straits, Dolly Parton to Bruce Springsteen – the struggle to make a buck in this world has been crooned about by the world’s most famous voices.
Marketing can be a time-consuming activity for even the most organised business owner. Here are a few time-saving tips that can help you increase your marketing productivity, and enjoy the same results for less effort.
From January 1 2014, the Fair Work Act will be amended which will for the first time give employees an avenue to take their workplace-bullying claim directly to the Fair Work Commission (FWC).
Innovation. It’s that elusive ingredient that separates the ‘good’ from the ‘great’. But what exactly is it, and how can more Australian companies get their hands on it?
The idea for many in business is simply to be the best: to run the best restaurant, to have the best customer service, to offer the biggest range.
After a year of uncertainty waiting for the federal political situation to stabilise, Australian businesses are feeling positive about the future.
The Sydney restaurant scene is a blood sport. A restaurant opening and closing its doors within a couple of months barely raises an eyebrow. It’s remarkable then, to stumble across an entrepreneur who has not only survived, but seriously thrived.
The question of whether listening to music at work impacts positively or negatively on productivity has been answered – yet some 20% of Australian offices prohibit music in the workplace.
What happens when steadfast values like trust and loyalty collide with business? You get one of Australia’s most enduring family-run businesses.
Alongside the normalisation of ‘corporate social responsibility’ as a business term, the idea of creating new enterprises on an ethical foundation is becoming more mainstream.
New research has revealed just 20 per cent of Australian companies have a firm policy for buying Australian made goods wherever possible.
Many business people don’t bother working with a lawyer when entering into important contracts, and end up agreeing to terms which eventually cause long terms issues, both from a client relationship and monetary perspective.
When Rob Dallimore returned to Worldwide Printing Solutions as CEO in 2010, the business was in bad shape. Dynamic Business sat down with the CEO to find out how the business was turned around.
Online shops never close, and people can purchase anything they want no matter what time of day. Shouldn’t your business be getting a piece of that pie as well?
The online travel industry is a deeply competitive and crowded marketplace. Failing to offer consumers something a little different, can be a ticket to failure.
For online stores, one of the most time consuming elements is arranging freight for purchased goods. A new plugin has hit the market, aggregating the best shipping price from a range of logistics companies.
Aussie workers are spending more time working during their holidays and personal time, according to a new survey.
International tourism increased by 5% for the first six months of 2013, compared to the same period in 2012. Andrew McEvoy from Tourism Australia shares his insights.