Leadership

AI promises faster, cheaper customer service. But are chatbots ready for prime time? This week’s Let’s Talk asks experts if businesses should trust AI with customers.

Chris Calverley from Avalara reveals how automated compliance software helps Australian businesses navigate new tariff requirements.

Only 9 percent of Aussies feel connected to CBDs anymore. Colin Birney from Square shares six strategies to help businesses win in the neighbourhood economy.

David vs Goliath isn’t just a story. Learn the exact strategies small businesses use to compete with industry giants without breaking the bank.

Legal teams are discovering their perfect match isn’t just smart people-it’s smart people working alongside robots and AI agents that actually get stuff done, says Tecala’s Shaun Leisegang.

Kellie Rigg, founder of OMIO Group, reveals why the best leaders prioritise curiosity over control, and shares five questions that build stronger, more empowered teams.

There’s a disconnect between the C-suite and CX teams that’s costing businesses growth. Monica Ryan explains why bridging it matters more than you think

In this week’s Let’s Talk, our industry experts discuss spotting early cash flow warning signs, from payment pattern shifts to dangerous financial behavior trends.

Discounts may win a sale, but they won’t build loyalty. Brendan Straw from Shopfully reveals what actually keeps customers coming back for more.

Most new businesses don’t fail from bad ideas. They run out of cash before reaching their potential. Our experts explain why and how to avoid it.

Website clicks are declining but that doesn’t mean websites are losing value. Future success focuses on AI visibility and citations.

SAP Concur’s Jonathan Beeby reveals how tracking rejected expenses provides crucial insights for improving policies and reducing audit failures.

In this week’s Let’s Talk edition, our experts examine critical metrics, psychological traps making survival feel successful, and strategic shifts toward genuine profitability.

Zendesk’s Sean Woodward explains why AI agents are turning resource-strapped small businesses into strategic competitive powerhouses today.

Let’s Talk edition: Our experts discuss the financial disciplines that help businesses survive economic uncertainty and volatility.

Our experts reveal the legitimate strategies and overlooked deductions that entrepreneurs use to dramatically reduce their tax burden every year.

The challenge is no longer how long it takes to implement ideas, but how quickly we can generate and test new ones, writes Joseph Lyons, CEO of ELMO

Most FMCG founders think getting shelf space means they’ve won. Then onboarding reality hits hard and fast. 

This week’s Let’s Talk, we asked our experts how to finally stop saying yes to clients who drain your energy and profits.

Businesses relying on gut instinct risk missed opportunities, while data-driven decisions deliver smarter, faster results, says Mark Drasutis, Head of Value across APJ, Amplitude.