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Welcome to Friday, small business owners and entrepreneurs! Join us in taking a look back at the week gone by, and catch up on any important headlines you might have missed. This week, the 2012 Telstra Business NSW Award winner was named, it was reported that economy-wide spending rose in June and confidence in the Federal Government fell, again.
All businesses struggle with change, but according to one expert there’s a simple three-step model that can help SMBs to better facilitate change, for the benefit of customer satisfaction, employee motivation and overall business growth.
What do consumers find most annoying when navigating online? A new study has revealed what web users see as the five biggest frustrations – all of which are easily rectified with a little time and effort.
Creativity fosters innovation, but how can you ignite creative sparks within your organisation? It’s simple – your own employees are an inexpensive and efficient source of creative new ideas and innovation.
Jo Ucukalo is the entrepreneur handling the complaints on the nation with her rapidly-growing business, Handle My Complaint. As the star of this week’s Friday Entrepreneur Fix, she reveals how SMBs should be managing disputes from customers.
When you’ve found someone who’s truly outstanding, the normal pay rules shouldn’t apply.
Is Facebook hiding your posts and making you pay to reach your own fans? Here’s what’s going on.
Your online presence is lacking if you are not doing these five things.
Laser and lighting-show pioneer Laservision has outshone the competition to take out the award for 2012 Telstra NSW Business of the Year. The business’ success in the award program follows on from it being inducted into Australia’s export hall of fame.
A simple soccer game can train you to run a business effectively. Not convinced? To win at soccer, you need purpose, direction, strategy, team, performance, crowd support, satisfaction, results and much continual learning. The same goes in business, so here are eight ways to turn your organisation into a match-winner.
Running a family business means not only managing relationships with family, but also overseeing leadership skills which may differ from typical values held by your kin. Use these 10 lessons to build a solid leadership structure for your family business, to ensure its longevity.
Social media is about engagement and building relationships; at its most basic level, it’s about communicating. For it to deliver long-term value to your business though, you should consider actioning these four simple steps.
If your business’ business is entirely outside the office, how do you go about doing all the essential tasks necessary for your organisation to flourish? We asked some tradies how they manage all their business essentials in between working on site.
Small to medium business confidence in the Federal Government has hit record lows, as almost three in five SMBs report dissatisfaction as a result of a lack of support from Gillard’s Labor Party.
How to spot warning signs before hiring people who will be a bad fit for your company.
Tips for making your team feel comfortable to tell you what you need to hear, instead of only what they think you want to hear.
Posting to Facebook is simple, right? Not so fast. Here are three gut-check questions to help prompt maximum engagement.
Coverage in magazines, newspapers and blogs gives you exposure and word-of-mouth that money can’t buy. It’s attention that’s been earned, not paid for, and people take notice because it’s content they want to read. But if you’ve struggled to get the media interested in talking about your business, it could be that you’ve got your PR strategy wrong.
Non-rational influences in the public domain have long been ignored – seen as something to be avoided, negated, managed or corrected. But new research is pointing to the value of intuition and gut-feel to those in leadership positions.
Over half of Australians over the age of 15 have made an online purchase, according to new research, with figures also pointing toward the likelihood that online spend will grow a further 17 percent this year alone.
