‘A 10,000 per cent increase in page views in 2 weeks’: how to scale up in a crisis
As a telehealth provider, Coviu experienced a sudden surge in customer demand during the pandemic. Their website saw a 10,000 per cent increase in views in two weeks and their 7 initial staff were answering up to 1000 support requests a day. Despite these challenges, Coviu managed to successfully scale up whilst meeting unprecedented customer […]