General
General
An experience to remember: 3 ways to avoid disappointing your customer
Today’s consumers are armed with more choices, more substitutes and more outlets to pursue alternative brands. In a world where our next purchase can be just two clicks away if we’re dissatisfied with a particular experience, providing quality service has never been more important. We harp on about providing a strong customer experience and with […]
Why monotasking is the new black
Surviving in the crazy busy modern workplace has resulted in our adoption of some new strategies designed to save us time. The problem is no one appears to have done the necessary checks that these actually work. The one strategy most widely adopted has turned out to be the worst performance enhancing strategy ever, because […]
Batch your business & save yourself a day a week
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Driving their way to tastier business
The streets of Sydney have been significantly tastier this past year, thanks to the city’s fleet of nine food trucks.
Top customer experience trends revealed
Nunwood is a consultancy that is known to do Customer Experience Excellence (CEE) research.
Five common business marketing mistakes
Is your marketing getting the results you want? If not, it might be due to one of a number of common mistakes that business owners make when it comes to their marketing.
Growing your business with collaborative consumption
In our personal lives, it seems that people are returning in droves to old-school market behaviours of renting, swapping and lending goods and services instead of buying them.
Australians shocked into life insurance
Have you made a future plan for your family in the event of your passing? No? You’re not alone.
Industry veteran argues small business cabinet seat is token move
The decision to give small business cabinet-level representation in Federal Parliament is nothing more than a token appointment, according to Servcorp COO Marcus Moufarrige.
Reputation trumps price when hiring tradesmen
Almost two-thirds of people put reputation before price when hiring a tradesman, with many willing to spend the necessary time and money to ensure the right person is hired for the job.
12 tips for starting FY11/12 on the front foot
Wrapping up the EOFY properly ensures businesses roll into the new financial year smoothly, and helps business owners put their best foot forward from the get go. With this in mind, RSM Bird Cameron has put together 12 tips for starting the 2011/12 financial year.
Tradespersons and chefs top skills shortage
Serious national skills shortages are re-emerging after a brief oversupply in the December quarter as Australia faces increasing demands from the rebuilding phases after natural disasters this year and the ongoing resources boom, according to the latest Clarius Skills Index.
Being a class act
Julian Smith blogs about managing your personal brand.
“It ceases to amaze me – what some folks will say in writing, in a blog post or in a tweet in their personal capacity. In the digital age, personal and business lines are blurred. Every ‘rant’ on Twitter is a very public, permanent and highly searchable record of your personal brand.”
Learn the laws of cool – how to make your products stick
Have you ever wondered why some trends spread quickly and stick? Or thought about selling your car to start a digital revolution, and along the way build a billion dollar enterprise? Read on.
Billionaires giving their fortunes away
If you were worth $50 billion dollars would you keep it all for yourself? Of the three richest men in the world, two of them are now competing, not for the top spot, but, to give sizable chucks of their fortunes away, in their lifetimes.
Last chance for free Business Health Check!
Australian businesses have one week left to get an assessment of their operations and a chance to win public acclaim, with entries for the 2010 Telstra Business Awards closing on Friday 16 April.
Vodafone fast-tracks one Aussie business onto the world stage
Maximum Adventure last weekend had the opportunity to compete on a level playing field with some of the largest, multi-national corporations across the globe after winning a competition hosted by Vodafone.
Win $1,000 travel and accommodation!
pillowPOINTS and Dynamic Business have $1,000 worth of travel up for grabs! From tropical island getaways to overnight CBD stays, pillowPOINTS offers benefits to reward every traveller.
The best do not provide customer service!
The best of the best focus on how they can provide value to the customer whilst the average retailer looks at the price of the product. Research around the world shows that price is not the main priority when customers go shopping.