Tag: Customer

Customers slipping away? Journey mapping reveals how they feel. Fix pain points, boost satisfaction, and keep them coming back. Learn how

Flash sales and app offers are everywhere. Explore the new retail tricks SMEs can pick up to keep pace with evolving shopper habits

Aussie consumers deserve better! Let’s talk about how brands can create meaningful customer experiences

Small teams are turning to automation for support—game-changer or tech headache?

This week on Let’s Talk, we’re answering a game-changing question for business owners: How do you turn a one-time buyer into a loyal customer?

Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology is revolutionising the telecommunications industry and offers business owners a valuable opportunity to improve accountability, productivity and customer satisfaction. Telecommunications expert Mark Horwood said business owners, staff and customers should […]

COVID-19 has taught businesses many lessons, and it’s no different for the Chamberlain Group, who in this time have realised their business growth is not so much linked to the state of the economy and market situation – it’s more about customer and employee connection.  The Chamberlain Group, Australia’s leading manufacturer in garage door openers and […]

As Australia continues to manage the impact of the COVID-19 crisis, survival remains top-of-mind for businesses in every market. Businesses that emerge from the lockdown period more or less intact will have a second problem – how to regain traction in a recessionary environment. Planning for the future now using precise and actionable customer insights will […]

Charles Heunemann takes us through why the emotional component, as well as two other critical CRM needs, are crucial in achieving customer loyalty.  Charles is the Managing Director of Natterbox Limited Australia, VP Asia Pacific – a telecommunications company that specialises in delivering an exceptional and personalised customer service for their clients to use.  From first-hand […]

For retail, November to December is typically the most wonderful time of the year, from a revenue point of view! On average, Australians spent $375 each during the recent Black Friday and Cyber Monday sales period, equating to total sales of around $1.3 billion . Next up is Christmas, with Roy Morgan predicting that Australians […]