#Service
Trust and the role it plays in creating strong customer relationships
Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we have an “emotional bank account” and our interactions either increase or decrease the balance of trust and connection. “When the trust account is high, communication is instant, easy and effective,” […]
Entrepreneur advice: How businesses can keep up with delivery demand
Byline: Guy Mckenzie and Adam Gilmore, co-founders of Tonic With the demand for delivery rapidly increasing, businesses across all industries, from food to health and retail, are feeling the pressure to provide fast and reliable delivery options. In recent years, there has been a rise globally in the use of delivery services. It is estimated […]
The power of human connection
In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human connection entirely. One single negative customer experience can result in the loss of a potential loyal and lucrative client, and these are the times when businesses need human intervention. Automated customer […]
How to create a customer service mindset within your business
Desire for speed and convenience compromising our customers’ needs.
Facebook launches Ads Manager App
Facebook has released their first app to help businesses manage advertising on the social media service.
Facebook targeting sellers and buyers
Facebook has created a new system to make it easier for businesses and individuals to buy and sell using the social media service.
Tickets via mobile, with an ‘if’ and a ‘but’
Despite the paperless world in which we now supposedly live, ticketing has long defied innovation.
Behave like a customer, or be doomed to failure
Is sub-standard customer service the norm in Australia? One business owner says yes, and that it’s only a matter of time until the businesses who are lacking in this key area experience failure.
When it’s all about the customer, you get the sale
Doing that little bit extra for a customer won’t just mean you’ll get the sale, you could also end up with a customer for life.
Refugee wins 2010 ethnic business award for Looksmart Alterations
Abraham Hatoum, Managing Director of Australian Franchise clothing alterations business LookSmart Alterations, was awarded the 2010 Ethnic Business Award in the large business category, for personal and business endurance through hardship, success and contributions to the community.
The Thriving Building and Construction Industry
The building and construction industry has become the new thriving export sector. This billion dollar industry has been fuelled by a surge in global demand combined with Australia’s reputation to deliver successfully. So if you have found a product or service that’s sure to turn heads, now is the time to jump in and take […]