A solid case for process improvement: more than a vague promise of happier customers

By Ivan Seselj · 27 February 2017 · Growing

A solid case for process improvement: more than a vague promise of happier customers

Predictable Success is a Thing of the Past

Fifty years ago, business was more predictable. But with changing customer behaviors and intense competition, what worked then won't cut it today.

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Summary

Fifty years ago, running a company was a much more predictable business. There was less competition and customers were generally content to make their purchasing choices based on what you had on offer. If you were a leader in your market, the odds were you’d still be leading the pack ten years hence. Today, executives […]

Tags: buy-in, Cloud, Digital, digital transformation, Innovation, Ivan Seselj, process improvement, Promapp Solutions