Australian online spend to skyrocket, retail urged to shift focus

Summary

Small businesses and bricks & mortar retailers are being urged to heed new figures that show Australians will spend over $13.6 billion online this year; with experts advising they focus on engaging customers via multiple channels to build deeper relationships and grab the consumer dollar.

Tags: bricks & mortar retail, Business Website, etail, etailing, Frost & Sullivan, international etailers, Online, online shopping