Tag: Loyalty

Australians’ laser focus on saving money represents an opportunity for brand adjacent mobile services to really make their mark, Fastter’s Damien Hansen writes

Ready to play smarter, not harder? Here are four bold strategies to make your biggest sale season your smartest yet

Here’s how the right loyalty program can be a game changer as retailers that invest in secure, adaptable loyalty programs position themselves to retain customers

New research reveals that regulating loyalty penalties can have unintended consequences, potentially hurting consumers.

Best news snippets of the week.

Top tips for keeping employees.

Retaining key employees can be a struggle, particularly when they are talented and experienced. Research from the Australian Human Resources Institute Pulse Survey on Turnover and Retention reported that in 2016 employee turnover was as high as 16%, which had increased by 3% from 2012. With the rise of social media and professional networking sites […]

In 2017, we’ve witnessed numerous Customer Experience (CX) failures that have damaged the reputations of some of the largest companies in the world. From long call waiting times after a number of severe outages, to poor customer service ratings, and other critical service failures, there are a number of lessons to be learned if brands […]

User generated content has revolutionised the way we exchange information about businesses. Whether you’re looking for a hairdresser, restaurant, film or holiday recommendation, ratings and review sites are an often trusted resource to get immediate feedback on other people’s experiences, and can influence many of our purchasing decisions. As a business, this presents a huge […]

Most mornings I buy my coffee from the same beachside café. While I order the same coffee every morning, the waiters never remember my order nor do they show me any hint of recognition. In contrast, in The Strand next to my city office, my local coffee shop greets me by name, brings me my […]