Expert
Think past the cart: 4 moves to flip sales into loyalty
Ready to play smarter, not harder? Here are four bold strategies to make your biggest sale season your smartest yet
Tag: Loyalty
Tips | Advice
Designing a loyalty program that deliver both value and security
Here’s how the right loyalty program can be a game changer as retailers that invest in secure, adaptable loyalty programs position themselves to retain customers
News
The balancing act of regulating loyalty penalties
New research reveals that regulating loyalty penalties can have unintended consequences, potentially hurting consumers.
Industry HR
Talent Management vs Employee Retention – it’s more than semantics!
Top tips for keeping employees.
Small Business
Why promoting your employees to partners in your business is great way to ensure retention
Retaining key employees can be a struggle, particularly when they are talented and experienced. Research from the Australian Human Resources Institute Pulse Survey on Turnover and Retention reported that in 2016 employee turnover was as high as 16%, which had increased by 3% from 2012. With the rise of social media and professional networking sites […]
Small Business
Here’s to 2018: the year of trust in business
In 2017, we’ve witnessed numerous Customer Experience (CX) failures that have damaged the reputations of some of the largest companies in the world. From long call waiting times after a number of severe outages, to poor customer service ratings, and other critical service failures, there are a number of lessons to be learned if brands […]
Advice
Negative feedback: it’s a gift, don’t waste it
User generated content has revolutionised the way we exchange information about businesses. Whether you’re looking for a hairdresser, restaurant, film or holiday recommendation, ratings and review sites are an often trusted resource to get immediate feedback on other people’s experiences, and can influence many of our purchasing decisions. As a business, this presents a huge […]
Advice
Do you inspire loyalty in your customers?
Most mornings I buy my coffee from the same beachside café. While I order the same coffee every morning, the waiters never remember my order nor do they show me any hint of recognition. In contrast, in The Strand next to my city office, my local coffee shop greets me by name, brings me my […]
Small Business
In with the new: attracting next-gen leaders
Attracting and retaining the next generation of leaders is an increasing challenge not limited to any one sector, due largely to Gen Y (aka millennials) having different expectations for their careers. Job loyalty is far less of a consideration for young workers, making it difficult to retain talent. In fact, 50% of Gen Y believe every job […]
