Tag: Facebook

Catriona Pollard looks at whether you should outsource your next social media campaign.

“Using experts means you’ll be keeping up to date with the latest in social media…”

No matter what business workshop you attend or social media book you read, one thing’s for sure – the age of engagement is upon us. Here’s three key ways to engage your target audience and customers on social media, now.

Emma Mulquiney blogs about minding your social media manners.

“…it can sometimes be a minefield, trying to figure out what’s rude and what’s not in the digital space.”

Catriona Pollard blogs about using social media as a listening post for your business.

“A common error organisations make is assuming social media is where people go to share photos of their breakfast…”

Catriona Pollard blogs about ensuring your customers know about your social media presence.

“Once you set up your Twitter, Facebook and LinkedIn accounts, what do you do? Tell people about it! Shout it from the rooftops.”

Today, a single customer complaint from someone with influence can have more impact on your company’s reputation than your best marketing. So here are six lessons small businesses can learn from Dell’s social media customer service success.

Facebook has finally launched its iPad app, which developers say delivers the full Facebook experience to right to users’ fingertips.

In a guest post for Dynamic Business, TrueLocal’s Simon Carson looks at using cost-effective forms of marketing, such as social media, to survive the coming downturn.

Appliances Online was awarded the honours of Best Customer Experience and Best Site Optimisation and Design at the Online Retail Industry Awards (OIRA’s) on Tuesday night, and CEO John Winning has told Dynamic Business his company’s success is due to its focus on customer service.

Catriona Pollard blogs about how CEO’s and high-profile business people should be utilising social media.

“Social media should be seen as an opportunity, not a risk, and can be used to boost both the profile of the company and an individual.”