Local businesses are being warned to prepare for the arrival of eight customer service ‘megatrends’ over the next decade, or risk losing business to savvier competitors both locally and internationally.
CRM isn’t just about database software. Customer relationship management is a key business practice that should be ingrained in your processes and your staff.
How’s your business development plan for 2012 coming along? Kristy Sheppard blogs about benchmarking your plan against that of other SMBs.
“It’s interesting to see that only 24 percent of business owners plan to increase their staff pay this year. I wonder what kind of staff retention strategies will come into play for those who take this path?”
Customers will be the focus of many SMB business development strategies this year, as businesses work toward attracting their attention and creating loyalty to survive the two-speed economy.
In a guest post for Dynamic Business, Kim Irvine looks at four ways to ensure you deliver the best customer service, every time.
In a guest post for Dynamic Business, DealFetch Co-Founder Stas Belkov tells why location targeting is the only way forward for the group buying phenomenon.
Many Australian businesses don’t put enough focus on customer retention strategies to ensure growth during tough economic times, which is becoming increasingly essential given the current economy.
2ergo has unveiled its VoucherNet mobile ticketing and coupon platform, a new solution designed to enhance brand value and customer retention.
If most small businesses spent even half as much time, effort and resource into retaining their existing customers as they do to win over potential customers, their business would see a great difference in sales.
Take a look over your shoulder. Do you see the elephant in the room?
