Gillian Mackay

Gillian Mackay

Gillian Mackay

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Customer experience will be the reason businesses survive COVID-19 

As Australia continues to manage the impact of the COVID-19 crisis, survival remains top-of-mind for businesses in every market. Businesses that emerge from the lockdown period more or less intact will have a second problem – how to regain traction in a recessionary environment. Planning for the future now using precise and actionable customer insights will… Continue reading Customer experience will be the reason businesses survive COVID-19 

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