#Emotional Intelligence
Next frontier for AI adoption in Australia is emotional intelligence (EI)
Richard Valente, Vice President Customer Experience Strategy at TP in Australia, says businesses need to focus on how technology can amplify human empathy rather than replace it.
Making the Right Impression: How To Make your Business Stand Out from the Crowd
Most businesses need to deal with a bit of competition while many strive to stand out from the crowd. While business ethics classes touch upon employer and employee behavior, a number of business owners and workers struggle to project a good, consistent company image. Stay Off Social Media Many businesses use social media in a […]
Acting like everyone else gets you nowhere
We are living through a time of unprecedented change in the way we do just about everything. The demands of the modern business world mean people have to constantly adapt while being consistent with their values. Success is becoming less about knowledge or experience and more about how we act as people. This includes how […]
“I learned a lot from failure on the field”: Fergus Watts on his successful career pivot
When Fergus Watts reluctantly hung up his AFL boots a decade ago, he wasted no time in reinventing himself. Today, the 31-year-old steers Bastion Collective, a privately-owned communication agency that is forecast to turn over $20 million in 2017 and which counts NAB, Continental Tyres, Blackmores, Kathmandu, PowerCor, Witchery, Mirvac and Stocklands amongst its clients. […]
Trust is at the heart of effective leadership – and the ability to empathise inspires trust
What makes an effective business leader? Some leaders possess unique skills and characteristics that are difficult to define and even harder for others to replicate. According to Dr Natalie Ferres, a psychologist and director of strategic leadership firm Bendelta, it doesn’t matter who you are – you won’t succeed as a leader unless you inspire […]