Tech
A point of sale (POS) system can revolutionise the way in which a small to medium business operates. It can streamline the day-to-day activities, from stock ordering and inventory to speeding up the payment process for the consumer and delivering a better customer service to clients. As a management tool it is very versatile, and […]
File sharing and collaboration platform Dropbox will deploy a proxy server as a Point-of-Presence (POP) in Sydney within two months to accommodate user growth across the ANZ region, according to Daniel Iversen, the company’s head of solutions architecture (APAC). “Dropbox has experienced extraordinary growth in the region over the last 12 months,” Iversen told Dynamic […]
It’s estimated a huge 488 million business trips are taken every year in the US alone. Whilst traveling on business allows you to experience a new place for the sake of work (something not many people get to do!), they can also be hugely stressful if you don’t plan properly or if something unexpected goes […]
Gartner defines customer experience (CX) as “the customer’s perceptions and related feelings, caused by the one-off and cumulative effect of interactions with a supplier’s product or service, marketing, channels, employees, and systems.” However, there is a crucial element of CX that has been overlooked within the customer engagement management landscape. It’s called Operational Customer Experience (OCX) […]
WannaCryptor, dubbed “WannaCry” in the media, has been one of the biggest cybersecurity stories in 2017. Leveraging the leaked US National Security Agency (NSA) exploit EternalBlue, the malware spread across the globe at an unprecedented scale and speed for a piece of ransomware. In fact, such fast-spreading malware of any kind has not been seen for […]
In a world where social media is (almost) everything, there is no denying the benefits of an engaging online presence for your business. More than 1 in 10 surveyed Australians have now shopped via a social media platform[1]. Successful social media strategies allow small businesses to convert customers to unofficial, yet involved, brand ambassadors who […]
The Australian game development industry is frustrated. Incredibly so. One of the bodies that represents local companies in the industry, iGEA, recently published an open letter to Senator Mitch Fifield, who, as Minister for Arts, is the chief member of parliament responsible for supporting the games industry. Here’s an except from that letter: “… time […]
Wreaking unprecedented havoc across more than 150 countries, WannaCryptor [1], popularly referred to as WannaCry, spread like wildfire on May 12th2017. By most accounts it impacted over 200,000 users globally, including the UK’s NHS and Spain’s Telefonica. Australia was not spared either, with at least twelve local businesses reported to have been impacted [2]. [Editor’s note: This is […]
In this digital era, most businesses rely on online processes and applications as the backbone of their operations. Manual and paper-based procedures are dwindling as automated and computer-based systems take their place. This increasing digitisation is making businesses more efficient and streamlined, but it also comes with risks that need to be mitigated. Recently, one […]
You’ve decided to breathe fresh air into your business and drag it into the 21st century. Though rolling out new software can be a difficult process, it is well worth the effort if it means you can do business faster and smarter. Your business’s productivity is set to soar and we all know what that means […]
Within the world of compliance, one of the biggest challenges people face is transparency. The issue of transparency is further amplified in the digital economy, where consumer data is readily accessible with the increased use of digital technologies. As data becomes the new currency, how companies manage, secure and share data is fast becoming a […]
For small businesses and even social media managers, social media can often feel like a minefield. Not only is social media changing at the speed of light, it can be difficult to know what information to listen to and what advice to follow. With so many self-proclaimed “social media experts” out there, how do you […]
Any business owner will tell you that there are never enough hours in the day. Running a business is mostly about time-management and prioritising. What isn’t important to daily business operations can be outsourced or dumped completely to lighten the load. However, no matter how irrelevant you think it is right now, social media should […]
The duties of a customer service representative are many. They include: finding solutions to customer complaints in person or via phone, email or social media, reaching out to customers to verify information, and assisting with orders, exchanges or refunds. No matter how professional you are, when it comes to customer service there is always room […]
If you work in a business of any size, form or function, chances are you’re being asked to do more – sell more, resolve customer issues faster, hit targets that are ever increasing. Which is all fine, except you’re not being given any more budget – for training, for recruitment or financial incentives. Please do more […]
In organisations where flexible working is permitted but its parameters are ill-defined, the full benefits won’t be reaped, according to Tony Simonsen, Managing Director of Polycom Australia and New Zealand (ANZ). A global study by the video collaboration company found that Australia is one of the most flexible countries to work in, with nine in ten companies (90%) […]
When a person is struck with – and wants to commercialise – a new idea, its constructive for them to first conduct an internet search to see if anyone else has made or done something similar. After all, any discussion of whether there is commercial value in protecting an invention requires some assessment of whether the invention is new […]
When it comes to technology, most of us find it hard to resist ditching the old to make way for the new! But what do we do with our old gadgets? Do they find their way to an e-waste heaven, or are they making a mountain of old computers, tablets, and power leads in the […]
Although change is not without its challenges, business leaders cannot afford to bury their heads in the sand as technology advances at an exponential rate – to do so means certain doom. This was the key takeaway message from Telstra’s recent Future of Business roundtable, which drew together leading futurist Ross Dawson as well past […]
Organisations are facing a dilemma. On the one hand, everyone is looking to adopt new technologies and enjoy the business advantages they bring. On the other, we all need to keep ourselves safe, matching technology adoption with best practice cybersecurity. As a result, many organisations find themselves struggling to give users fast and effortless access […]
