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Great customer service is crucial to any big company, as it both captures new business, as well as fosters existing relationships. However, often when larger companies increase their scale they are unable to maintain customer satisfaction as it is hard to streamline effective customer service and grow a business without the right tools. The key […]
As a manager, maintaining the accountability and focus of your team must be a top priority. For some, this is second nature but for others, it has to be a conscious mindset. That is to say, a chosen mindset which drives the actions and behaviours required to increase performance. In researching high, middle and low […]
The work is out there to be done and the skills are out there to do it; but tradies are struggling to find jobs and businesses are struggling to find labour. Why? This is what one-time electrician, Steve Daw, calls the ‘trade hole’: “I’ve experienced first-hand the struggle to find reliable workers at the last […]
Whether told over lunch, read in your favourite novel, viewed from a TV in your lounge room, or even on your phone while waiting for the train to arrive, there’s nothing better than a good story. Each individual and organisation has their own to tell, born out of the experiences they have gained over the […]
As the job market becomes increasingly competitive for university graduates, many students and young professionals are willing to take on unpaid internships to gain experience in their chosen industry. This practice is widespread in the United States, where a laissez faire approach to workplace relations means businesses can benefit from taking on unpaid workers. But […]
Cade Witnish recently attended the Deloitte Digital Consumer Survey dinner where he was involved in discussions around the findings of the 2015 Deloitte Digital Consumer Survey Report. Here is what he found most interesting. Mobile: Australians continue to be spellbound by smartphones. On average we are checking our phones 30 times per day – collectively this is […]
Ben Hutt, CEO of careers matching website, JobAdvisor, told Dynamic Business that “building an attractive company culture is one of the most important things for a business owner to do.” According to Ben, businesses, whether a start-up or multi-national, will be held back if they don’t “nail culture.” After online design platform and start-up, Canva, was […]
Cybercrime is increasing at epidemic proportions and impacting everyone from consumers to Small to Medium Businesses (SMB’s) and large corporations, however you may not be aware that SMBs are becoming the cybercriminal’s “sweet spot”. SMBs have a number of unique characteristics which make them an attractive target which includes having sufficiently valuable information to make […]
Regardless of which industry your small business is in, there’s no doubt that the calibre of your sales team is key to the success of the product or service that you’re offering. Finding the right people who are properly qualified and skilled enough to deliver what you need is only the very beginning of what […]
When it comes to thinking about cyber attacks many small businesses believe that it won’t happen to me. After all I am just a small business, with not much to steal. However when it comes to cyber crime, size isn’t important, hackers will take any data they can, and sometimes it’s much easier to get […]
Jaid Hulsbosch reveals 5 steps in an internal employee engagement program that will support a launch of a repositioned or new brand strategy Articulating a company’s DNA to engage with consumers in relevant and meaningful ways is a large-scale effort and production. However this is only half the job, often overlooked in the process is […]
Research released by ecommerce platform, Selz has revealed that six out of ten working adults are either running a side business or thinking about it. Titled “The Side Business Phenomena,” the research surveyed working-age adults in the U.S., Australia and the UK and found that an average of 16 per cent were actively engaged in […]
Setting ambitious growth targets for the new year can ensure you hit the ground running, but the effort could be wasted without the cash flow to fund them. The coming Christmas and New Year break is the perfect time for businesses to assess this year’s results and set priorities and growth targets for 2016. A […]
With 10 years’ experience in import and wholesale distribution, Australian entrepreneur, Peter Byrne, thought he was onto a winner when his distribution business, Combined Group of Companies, bought the Trolley Bags concept from inventor, Paul Doyle. Designed to eliminate the need for the 3.76 billion plastic bags dumped in Australia’s landfill sites each year, the […]
These days, with the Internet being what it is, anyone with an idea to sell is potentially an entrepreneur. Gone are the days when only a select few were able to have their own business. These days, for many people, all they need is a product or skill to sell, a computer with a good […]
Facebook is one of the most effective and efficient ways for small businesses to promote their wares and generate leads. The social media giant currently has 14 million users in Australia making it the biggest in the country so it’s the perfect place to reach a broad range of potential customers. Many SMEs understand the […]
As a small business owner, more often than not you may find yourself starting the day with a clear idea of what needs to be done, but by the afternoon, you realise that you have not completed the first item on the list yet. This may be because of distracting emails or unscheduled meetings and […]
Everyone has, at some point, dreamt of owning their own business. Whether it’s a small family restaurant or a large worldwide corporation, the need to have something you can call your own is deeply rooted in the human psyche. That being said, if it really were that easy, everybody would be an entrepreneur. Making it […]
For four European entrepreneurs, an invite to Australia experiencing the best of Sydney and its hospitality had them thinking – “where do we sign?” But it was Australia’s inhospitable and stale mobile market that saw them put pen to paper and set up shop ‘down under.’ Dynamic Business speaks to Christian Magel, a founder of […]
When you’re running a business, no matter how hard you try, you’re not going to be able to please everyone. Unfortunately these days, disgruntled customers are not only likely to tell their friends and colleagues about your business, there’s a good chance they will go online and tell the rest of the world while they’re […]
